North Arundel Savings Bank

SECURITY INFORMATION

What can be done to protect your personal information?

There are things that you can do for all your personal information:

Keep your financial information safe.

Secure your checking and credit cards numbers and your Social Security number. Don't give that information out unless you know the person or organization you're dealing with. Even if someone claims to be from your bank, don't give it out. Your best option is to initiate the call yourself.

Report lost or stolen checks immediately.

If you ordered checks, be sure to review the package to make sure that none are missing. Review the numbers printed on your checks to ensure that they are sequential. If you think some checks are lost or missing we can put stop payment orders on them.

Notify us if you have any suspicious phone inquiries.

If you receive a call asking for account information to "verify a statement" or "award a prize" , call us immediately to confirm if the call was valid.

Shred.

Shred financial solicitations or financial statements/papers that would have valuable information about your or your accounts before discarding them.

Secure any PINS.

Secure any PINS (Personal ID Numbers) that you have, such as for debit cards and any ATM or purchase receipts.

Put outgoing mail in a secure postal service box.

Make sure you know that your outbound mail will be safe.

If you are missing regular mail such as bills, call the company to find out why.

Someone may have filed a false change-of-address notice to divert your mail. Check with the post office if your mail stops.

If your bills have questionable items on them investigate them immediately.

This is often a clue to identity fraud. This also applies to debit card transactions on your statements.

Avoid scams called phishing.

If you receive an email asking for personal or financial information never reply directly or click on a link. If you are concerned about your account you should contact that company directly or visit a website that you can confirm is genuine. NASB will never contact you with an email "out of the blue" to ask for personal financial information.

Periodically contact the major credit reporting companies to review your file and make certain the information is correct.

There are things that NASB does to protect your personal information.

We have privacy policies.

Our policies protect your personal and financial information. We enforce these stringent policies with regular employee training and review.

Internal confidentiality is key.

We limit access to nonpublic information about you to only those employees who need to know that information to provide you with products and services.

We secure information.

The bank maintains physical, electronic and procedural safeguards to protect customer information.

We do not send out emails asking for personal information.

We will not send you to a special site to "update your information"

If you have any questions or concerns about protecting your financial identity, come in and visit with your banker.


If you want to reduce access to your personal information.

  • Remove your name from the marketing lists of the three credit reporting bureaus-Equifax, Experian, and Trans Union. This will limit the number of pre-approved offers of credit that you receive. Any pre-approvals you do receive that are tossed into the garbage without being shredded are a potential target of identity thieves who use them to order credit cards in your name.
  • Sign up for the Direct Marketing Association's Mail Preference Service and the Telephone Preference Service. Your name will be included on computerized name deletion lists used by nationwide marketers.
  • Have your name and address removed from the phone book and reverse directories.

Protect your Social Security number (SSN).

  • Release it only when absolutely necessary (like tax forms, employment records, most banking, stock and property transactions).
  • If a business requests your SSN, ask if it has an alternative number which can be used instead.
  • Do not let merchants hand-write your SSN onto your checks.
  • When you receive your annual Social Security Earnings and Benefits Statement, take time to read it and check for fraud.

Bank Accounts protection.

  • Do not print your SSN, driver's license number, credit card number or telephone number on your checks.
  • Store your canceled checks or images in a safe place.
  • Balance account statements promptly.
  • Keep a list of your bank account numbers with telephone numbers of customer service and fraud departments in a safe place.

Passwords and PINS should be secure.

  • Memorize your passwords. Do not record them on anything in your wallet, purse, or electronic organizer. Keep your passwords safe and secure.
  • When creating passwords and PINs (personal identification number) do not use the last four digits of your social security number, your birthdate, middle name, pet's name, consecutive numbers or anything else that could easily be discovered by thieves.
  • Avoid anyone looking over your shoulder during an ATM transaction or using your phone card for long distance calls.

Credit Cards information should be secured.

  • Keep a list or photocopy of all your credit cards, the account numbers, expiration dates and telephone numbers of the customer service and fraud departments in a secure place (not your wallet or purse) so you can quickly contact your creditors in case your cards have been stolen.
  • Always take credit card receipts with you: do not leave them on the table - be sure your server picks up the original. Never toss them in a public trash container.
  • Do not toss pre-approved credit offer in your trash or recycling bin without first tearing them into small pieces or shredding them. They can be used by "dumpster divers" to order credit cards in your name and mail them to their address. Do the same with other sensitive information like credit card receipts, unused bank deposit tickets, bank statements, phone bills and so on. Home shredders can be purchased in most office supply stores.
  • Reduce the number of credit cards you actively use to a bare minimum. Carry only one or two of them in your wallet.
  • Cancel all unused accounts. Although you do not use them, their account numbers are recorded in your credit report that is full of data that can be used by identity thieves.
  • Watch the mail when you expect a new or reissued card to arrive. Contact the issuer if the card does not arrive.
  • Carefully review your statements for unauthorized use.

Mail Safety should be a consideration.

  • Install a locked mailbox at your residence to reduce mail theft, or use a post office box.
  • Shred all received mail containing sensitive information: bank statements, canceled checks, credit card applications, credit card checks, and credit card statements.
  • When you pay bills, do not leave the envelopes containing your checks at your mailbox for the postal carrier to pick up. If stolen, your checks can be altered and then cashed by the imposter. It is best to mail bills and other sensitive items at the post office rather than neighborhood drop boxes.
  • Also, pay attention to your billing cycles. Follow up with creditors if bills do not arrive on their normal billing cycle.

Resources

Credit-Reporting Bureaus

To request a credit report:
Experian 1-888-397-3742
Equifax 1-800-685-1111
Trans Union 1-800-916-8800

To report fraud:
Experian 1-888-397-3742
Equifax 1-800-525-6285
Trans Union 1-800-680-7289

Marketing Lists:
Direct Marketing Association
Visit www.dmaconsumers.org

Telephone Preference Service
c/o Direct Marketing Association
P.O. Box 9014
Farmingdale, NY 1135-9014
For more information visit, www.the-dma.org

Federal Government

Federal Trade Commission (FTC) - www.ftc.gov
The FTC is the federal clearinghouse for complaints by victims of identity theft. The Commission helps victims of identity theft by providing them with information to help resolve the financial and other problems that can result from identity theft. If you've been a victim of identity theft, file a complaint with the FTC by contacting the FTC's Identity Theft Hotline:
by telephone:
toll-free 1-877-IDTHEFT (438-4338);
TDD: 202-326-2502;
by mail:
Identity Theft Clearinghouse
Federal Trade Commission
600 Pennsylvania Avenue
NW, Washington, DC 20580
or online: www.consumer.gov/idtheft.

Ask for a copy of ID Theft: When Bad Things Happen to Your Good Name, a free comprehensive consumer guide to help you guard against and recover from identity theft.

Social Security Administration (SSA) - www.ssa.gov

SSA field office employees work closely with victims of identity theft and third parties to collect the evidence needed to assign a new SSN if your number has been stolen. Call the Social Security Administration should someone obtain your SSN. 1-800-772-1213

The SSA/OIG is one of the federal law enforcement agencies that investigates cases of identity theft. Direct allegations that an SSN has been stolen or misused to the SSA Fraud Hotline.
Call: 1-800- 269-0271;
fax: 410-597-0118;
write:
SSA Fraud Hotline
P.O. Box 17768
Baltimore, MD 21235;
or e-mail: oig.hotline@ssa.gov